Who this is for
A finance manager, operations lead or founder who depends on a sync that creates invoices or contacts in the accounting system and who learns it has stopped, or duplicated work, only when someone complains.
A sync stopped after a connection lapsed, month-end brought a gap or a batch of duplicates, and nobody was watching between runs.
The result
The sync you name is checked at an agreed interval, every failed or partial run found at a check is investigated and ends in a fix proposal or an explanation, and each month you see runs seen, problems found and how each ended. A failure between two checks may be noticed up to one interval later.
What is included
- Monitoring of one named finance sync into one accounting system, using the run results, the time of its last successful connection refresh where the sync logs it, and a read-only count of what it created, with one check on each working day unless a different interval is agreed in writing before the service starts
- Investigation of each failed or partial run, expiring connection warning and suspected duplicate found at a check
- A written fix proposal for each problem, reproduced on a demo or sandbox target where that is needed, naming the matching one-off job; building the fix is that job
- A written monthly summary of runs, problems and outcomes
You receive
- An investigation note for each problem, with evidence and the proposed fix
- A written fix proposal for each problem, naming the matching one-off job or the action only you can take
- A written monthly summary
What is not included
- Bookkeeping, tax, audit or any accounting advice, or deciding how a transaction should be treated in your accounts
- Posting, editing or deleting records in your live accounting system: your authorised account holder does that
- Building or applying fixes: that is the matching one-off job, quoted at its own price
- Merging changes or renewing connections: those stay with your team
- Rebuilding the sync, moving it to another tool or adding systems
- Out-of-hours cover or any guaranteed response time
What we need from you first
- The sync's name, what it creates and where, and how often it runs
- How you find out today when it fails
- Who reviews fixes and who can renew the connection
Never send passwords, keys, customer records or confidential code in the first enquiry. Secure handover is agreed after scoping.
How we check it is done
- For each failed or partial run, an investigation note states the cause with evidence or says what could not be established.
- Each proposal names the matching one-off job or the owner action, and says what would show the failure has ended.
- Each month's summary lists every run problem seen and how it ended, and its counts can be compared with your own run history.
You read each investigation note and monthly summary and decide what to act on. A note counts as delivered when you have received it.
When we would stop or decline
- The sync can only be inspected with live credentials or write access that we would have to hold
- Most problems are outside the sync, such as the source system failing, and you cannot or will not fix them
- Problems are so frequent that investigating each one does not fit the fixed monthly price, so we agree a different scope
Questions
How is this different from buying one fix?
A one-off job repairs one failure once. This is a standing responsibility: we check the sync you name and carry each problem through to a written finding and fix proposal, month after month.
How often is the sync checked?
Once each working day unless a different interval is agreed in writing before the service starts. A failure between two checks may be noticed up to one interval later. There is no round-the-clock cover and no guaranteed response time.
Do you renew my connection when it expires?
No. Renewing authorisation belongs to the person who owns the connection. We tell you in time and say exactly what to do.
Does this cover every integration I have?
No, one named sync into one accounting system. Others are agreed separately.
Price and terms
£345/month · untested offer price. Billing is monthly under the written terms we agree with you. Nothing is charged until you have agreed them.
This is a new service with no published client results. The price is a starting point we have not yet tested with buyers. Nothing is ordered or charged by the enquiry. The full specification is on the Synthetic Industry catalogue.